Description
Services included
Structure of Contact Channels
- Definition and organization of primary care channels (e.g. email, telephone, basic chat).
- Design of standardized response templates (quick responses) for the most common requirements.
Consultation Management and Follow-up (Basic Ticketing)
- Implementation of a simple application registration and tracking system (tickets).
- Allocation of responsibility and definition of response times (internal SLAs) to ensure timely follow-up of each case.
- Documentation of the final resolution to create an internal knowledge base.
Post-Service Satisfaction Survey (Basic)
- Design and implementation of a simple satisfaction survey (e.g. Net Promoter Score or scale 1 to 5) to measure customer perception immediately after interaction.
- Monthly data collection to identify recurring trends and pain points.
| Characteristic | Key benefit |
|---|---|
| Consistency in the Response | Unified and professional messages through all defined channels. |
| Case Tracability | No application is unfollowed by the basic marketing system. |
| Initial measurement | First steps to measure customer satisfaction and identify key problems. |
To purchase this service, if you have any doubts, please contact the mail or contact phone indicated in the contact section. By phone or mail, we will give you a more detailed explanation and advice in a one-to-one meeting with the team, where you can clarify any questions about the service and also the payment.
