1. Scope of the Policy
This Reimbursement and Cancellations Policy regulates the conditions under which clients ADVANCED CONSULTORY AND FERES, S. de R.L. de C.V. EMPRESARIAL SOLUTIONS ("FERES") may request returns, date changes or cancellations of the Consulting, advisory and business management services contracted through the Site https: / / feresresolves.com / and / or by electronic means linked to it.
This policy is an integral part of the Terms and Conditions of Use of the Site.
2. Nature of the Services
FERES mainly provides, Intangible and personalized professional services (consulting, strategic advice, diagnostics, planning, business support and training, etc.), the provision of which involves the reserve of specialist time, preparation of materials and pre-service activities.
These services include:
- Specialist time reserve
- Pre-preparation of materials
- Custom analysis
Therefore, in many cases it is not possible to offer full repayments once the service has been fully or partially prepared or providedexcept in the cases provided for in this Policy or where it is compulsory in accordance with this Policy and the applicable legislation.
3. Scheduled meetings and services
For consulting sessions, meetings or services with specific date and time:
- Reprogramming at least 24 hours in advance:
The Customer may request change of date and time without penalty, subject to availability of agenda. There will be no refund, but the amount paid for the new date will be respected. - Cancellation at least 48 hours in advance:
The Customer may request the cancellation of the service and get a 80% reimbursement the amount paid. The remaining 20 per cent is considered for administrative and preparatory costs. - Cancellation between 24 and 48 hours prior to:
The Customer may request cancellation with a 50% reimbursement the amount paid. - Cancellation with less than 24 hours or "no show":
There will be no refund. The Customer may, at the discretion of FERES, request an exceptional reprogramming, subject to availability and costs to be determined by FERES.
FERES reserves the right to determine case by case if a reprogramming is necessary at no cost or at an additional charge.
4. Long-term project, diagnostic and consultancy services
In services involving step-by-step projects, written deliverables, diagnoses or medium- or long-term implementations, they can be agreed advances and partial payments.
Unless the specific contract or proposal states otherwise:
- The initial advances or payments are not refundable as they are intended for planning, equipment allocation and preparatory activities.
- In the event of cancellation by the Customer during the execution of the project, FERES will be entitled to retain the amounts already paid and, where appropriate, to charge the hours or activities actually carried out at the date of cancellation.
Any scheme other than reimbursement or assessment shall be recorded in writing in the contract or commercial proposal approved by the Customer.
5. Cancellation or reprogramming by FERES
In exceptional cases (e.g. consultant's disease, serious technical failures, causes of force majeure or fortuitous case), FERES may cancel or reprogram previously confirmed sessions or services.
In these cases, FERES will offer the Customer:
- The cost-free reprogramming at the nearest available date; or
- The 100% reimbursement the amount paid for the service concerned, where it is not possible to reschedule or the Customer cannot accept the new date.
This provision does not apply where the suspension or termination of service results from a customer's failure (e.g. non-payment).
6. Services offered in promotion, special packages or discounts
The services acquired in special promotions, packages or discounts may be subject to particular conditions of cancellation and reimbursementwhich shall be indicated in the respective tender.
In the event of silence, the general rules of this policy will apply.
7. Procedure for requesting reimbursement or cancellation
To request a refund, cancellation or reprogramming, the Customer must:
- Send an email to administration @ feresresolves.com (or the mail they define) indicating:
- Customer's full name or business name:
- Date of service or project:
- Payment check:
- Reason for cancellation / reimbursement:
- Telephone or means of contact:
- FERES shall acknowledge receipt of the application and shall assess it within an approximate period of time. 5-10 working days.
- If reimbursement is made, it shall be made by the same means of payment as originally used, unless a different method should be used for technical or banking matters. The accreditation times will depend on the customer's financial institution.
8. Unplanned cases and legal provisions
Any unplanned situation shall be resolved by FERES considering:
- The nature of service
- The degree of progress
- The contractual terms
- The applicable legislation
Customer rights arising from consumer protection laws or other mandatory rules will not be limited for this policy.
9. Acceptance of the Policy
In making payment for any Service, the Customer recognizes having read, understood and accepted in its entirety this Reimbursement and Cancellations Policy.
10. Recognition of Charges and Disorders
The Customer is committed to:
- Do not initiate disputes, contracargos or claims with financial institutions without having previously contacted FERES to try a direct solution.
- Recognize charges in accordance with accepted terms at the time of recruitment.
FERES may provide financial institutions with the necessary documentation for the defence of any dispute or contract.
11. Service start
The Service shall be considered to have started from the moment the Customer makes the payment and schedule a session 1 to 1, from which:
- Specialist time allocated
- The scope of the service is analyzed in a personalized way
- The basis for the correct implementation of the Convention is prepared
This is in order to ensure the quality and professionalism standards of FERES.
From now on, they may apply reimbursement restrictions in accordance with this policy.
