1. Identity and address of the Responsible
In accordance with Federal Law on the Protection of Personal Data in Possession of Individuals and its Rules of Procedure, it is reported that the responsible for the processing of personal data is:
ADVANCED CONSULTORY AND FERES, S. de R.L. de C.V. EMPRESARIAL SOLUTIONS
RFC: CAS2211173Q9
Domicile: Calle Fuente de las Pirámides 16, Piso 5, Colonia Lomas de Tecamachalco, Naucalpan de Juárez, Estado de México, C.P. 53950.
For matters related to the protection of personal data, you can contact us in the mail: administracion@feressoluciones.com (or the mail they officially designate).
2. Personal data to be collected
The personal data we can collect, whether through the Site, email, forms, face-to-face meetings or similar means, include in an enunciative, but not limited way:
- Identification data: full name, business name, RFC, autograph or electronic signature, charge, area.
- Contact details: telephone, e-mail, home, city and country.
- Professional and labour data: position, professional experience, information about the company in which it works or represents.
- Billing data: RFC, tax address, data for issuing tax vouchers.
- Information related to projects or matters in which our Services request.
Overall We don't collect sensitive personal data. (such as health, ideology, religion, ethnic origin, etc.). If, by the nature of the service, this type of data is required, express and written consent will be requested, explaining the specific purposes.
3. Purpose of treatment
The personal data will be used for the following Primary purposes:
- Address requests for information, quotations and contact made through the Site or by other means.
- Assess the feasibility of providing Business Management and Consulting Services.
- Formalize the contractual relationship with Customers, including the development and signature of contracts, proposals, service orders and annexes.
- Provide contracted services, follow-up to projects, support and customer care.
- Manage receipts, billing, payments and other administrative and accounting matters.
- Processing payments, including payments made with national and international cards
- Preventing fraud, illicit activities or improper use of services
- To fulfil obligations arising from the legal relationship established with the Customer.
In addition, we can use your data for the following secondary purposes:
- Send commercial communications, newsletters, invitations to events, courses or webinars organized by FERES, as well as satisfaction surveys.
- Develop commercial and statistical profiles related to our services, in a non-discriminatory manner.
If you do not want your data to be used for secondary purposes, you can manifest it at any time in accordance with section 7 of this Notice.
4. Basis of treatment and consent mechanisms
The processing of your data is based on:
- Su consent express or tacit when providing your data and continue to use the Site.
- The existence of a contract or pre-contract relationship and the legitimate interest of FERES for the proper operation of its services.
- Compliance with legal, regulatory and fiscal obligations applicable to FERES.
- The the legitimate interest of FERES for the operation of their services, including process improvement, fraud prevention and information security
In the case of sensitive data, express and written consent shall be sought, where required by law.
5. Transfers of personal data
FERES can share your personal data with:
- Service providers support us in administrative, technological, accounting, tax, billing, electronic messaging, hosting, including cloud storage services such as Amazon Web Services (AWS), communication tools, CRM, analytical and business management, among others.
- Financial institutions and payment providerswhere necessary to process transactions, including payments made with national and international cards
- External advisers (e.g. accountants, lawyers, specialized consultants) where necessary for the provision of the Services;
- Competent authoritieswhere there is a legal requirement or is necessary for the defence of FERES rights.
In all cases, FERES shall ensure that the third parties with whom it shares personal data assume obligations of confidentiality and data protection equivalent to those set out in this Privacy Notice, through contractual agreements and appropriate security standards. For the operation of its services, FERES may use third-party technology platforms, including cloud storage, data processing, communication and business management services, which may involve the processing of personal data by such suppliers. In addition, because of the nature of these technological services and the receipt of national and international payments, there may be international transfers of personal data, which will be carried out in accordance with applicable legislation and under appropriate protection measures. FERES does not carry out international data transfers for its own commercial purposes; where necessary, the holder shall be informed in advance and, where appropriate, his consent shall be sought, except in cases where such transfers are permitted by law without requiring it.
6. Security measures
FERES has implemented security measures administrative, technical and physical reasonable to protect personal data from damage, loss, alteration, destruction or use, unauthorized access or processing, including:
- Control of access to information
- Use of safe technological infrastructure, including suppliers recognized as AWS
- Internal confidentiality protocols
- Reasonable data protection measures in digital environments
In spite of the above, no system is completely secure; therefore, the holder recognizes that the transmission of information via the Internet carries risks, and that FERES cannot guarantee the absolute security of the information transmitted by these means.
7. ARCO rights and revocation of consent
FERES shall respond to applications for the exercise of ARCO rights within a maximum period of time 20 working daysand, if appropriate, will give effect to the application within the 15 working days following, in accordance with the applicable legislation.
To exercise these rights, the holder must send an application to administracion@feressoluciones.com indicating:
- Name of the holder and means of contact to communicate the answer:
- Copies of an official identification or, where appropriate, document attesting to its representation:
- A clear description of the data for which it seeks to exercise its rights:
- Any element that facilitates the location of the data:
FERES shall respond within the time limits and terms laid down in Mexican law, indicating whether the application is appropriate and, where appropriate, the measures taken.
8. Limitation of the use or dissemination of data
The holder may request the limitation of use or disclosure of your data for secondary purposes (e.g. to stop receiving promotional emails) by sending a request to administracion@feressoluciones.com
In addition, market-related messages may include deregistration or dissubscription mechanisms.
9. Use of cookies and similar technologies
The Site can use cookies, web beacons and similar technologies for:
- Facilitate navigation and remember user preferences.
- Get statistics on use of the Site.
- Improve the User's experience.
The User can adjust your browser settings to refuse or disable cookies; however, some site features may not operate properly.
The information collected by these technologies will be used only for statistical, security and site improvement purposes, without personally identifying users, unless combined with other data provided by them.
10. Data storage
Personal data shall be kept for as long as:
- It is necessary to meet the purposes described.
- There is a contractual or service relationship with the holder.
- They are necessary to fulfil legal, fiscal or professional liability obligations.
Once these deadlines have been met, the data shall be safely deleted or anonimized.
11. Amendments to the Privacy Notice
FERES reserves the right to modify this Privacy Notice at any time. The modifications will be published on the Site https: / / feresresolves.com /and may also be communicated by e-mail where appropriate.
It is recommended that the holder regularly review this Notice. The continuous use of the Site or the continuation of the relationship with FERES after the publication of changes shall be considered as acceptance of the Site.
12. Competent authority
If the holder considers that his right to the protection of personal data has been violated, he may appeal to the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI) to submit the relevant action or complaint, without prejudice to any other legal action it considers relevant.
